We hope you're gobsmackingly thrilled with your House of Theodora purchase. If for any reason you’re not, you’re welcome to return or exchange but we do have a few conditions
- Sale items are non refundable
- Lingerie can be sent back provided it has only been tried on over your own underwear
- Items must be in a new unused condition with original packaging and tags intact
- Toys can only be returned if they are faulty
- You must notify House of Theodora of your intent to exchange or return within 14 days of delivery date.
- Returns must be received by House of Theodora within 21 days of their original delivery date.
Exchanges will be processed within 2 working days and House of Theodora will cover the cost of shipping the replacement item to you. You will need to cover the cost of sending the item back to us.
Refunds will be processed by House of Theodora within a week of receiving the item. Refunds will be made by the original payment method for the cost of the items. Postage is not refundable. Please note, at this point we only offer refunds, not exchanges, on international orders.
In the event the size requested for exchange is not available, you will be offered the option of a refund or we will happily order your size for you and deliver it in one of our custom made boxes.
House of Theodora cannot be held responsible for orders lost in transit so we recommend sending your items with a registered / traceable and/or insured service.
House of Theodora have the right to refuse returns that are not in perfect new condition.
Please contact us for a return delivery address.