Delivery & Shipping
We offer $5 standard shipping throughout Australia. Please note delivery times do vary with Australia Post. Generally, shipping from Perth to another capital city will take between 2 to 4 business days. Delivery to rural areas can take up to 5 business days.
We also offer express shipping at a flat rate of $15 throughout Australia, just tick the option at checkout.
Items ship within 3 working days of receipt of purchase.
We offer shipping to Asia and New Zealand for $25 and $30 for the rest of the world.
Please note, you are responsible for the payment of customs duties and local taxes where required.
We hope you're gobsmackingly thrilled with your House of Theodora purchase. If for any reason you’re not, you’re welcome to return or exchange but we do have a few conditions
Sale items and discounted items are non refundable
Lingerie can be sent back provided it has only been tried on over your own underwear
Items must be in a new unused condition with original packaging and tags intact
Toys can only be returned if they are faulty
You must notify House of Theodora of your intent to exchange or return within 7 days of delivery date.
Returns must be received by House of Theodora within 21 days of their original delivery date.
Exchanges will be processed within 2 working days and House of Theodora will cover the cost of shipping the replacement item to you. You will need to cover the cost of sending the item back to us.
Refunds will be processed by House of Theodora within a week of receiving the item. Refunds will be made by the original payment method for the cost of the items. Postage is not refundable. Please note, at this point we only offer refunds, not exchanges, on international orders.
House of Theodora cannot be held responsible for orders lost in transit so we recommend sending your items with a registered / traceable and/or insured service.
House of Theodora have the right to refuse returns that are not in perfect new condition.
Please contact us for a return delivery address.